Our policy is to ship only to the billing address on the credit card you use(if pay by western union,moneygram and bank transfer,the address is on the order you place online). Please do not forget to check again that you entered the right address. We will not be held responsible if you put an incorrect shipping address by mistake.Our Customer Support Service is always available for you and will usually be back to answer your inquiries within less than 12 hours.
Usually,we will send your order by EMS,but is EMS cann't arrive in your country,we will send them by Hongkong Post.If you don't like Hongkong Post,Just pay more US$15.00 for each item,we will send them by DHL,TNT,or UPS.
|EMS||6-10 days||US$12.00+US$4 per 0.5kg|
|Hongkong Post||20-30 days||US$10.00 per 1kg|
|DHL,TNT,UPS||4-6 days||US$12+US$10.00 per 0.5kg|
Lost Package Policy
If a package did not arrive in 8 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded
Once you place your order, the confirmation email will be send to you within 2-10 minutes. If you do not receive conformation e-mail, contact us directly at Online Service or via e-mail at firstname.lastname@example.org .
Orders usually ships within 24-48 hours, once your order has been shipped, an e-mail with tracking number will be sent to your contact emailbox within the next 48 hours. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 3-7 business days for delivery. You may receive several shipments to complete the fulfillment of your order.
Orders may be delayed or cannot be sent out for the following reasons:
* Wrong or unspecific address.
* Order is pending a credit card approval and verification.
* A product is currently out of stock.
* An order requires special customization.
* An order is shipped to a special location.
Delivery is guaranteed. If for some reason your package is lost or blocked we will reship it once again. No Tax for your order.
Orders usually ships within 24-48 hours, once your order has been shipped, an e-mail with tracking number will be sent to you within the next 48 hours. It will indicate which carrier was used and a method of tracking the order to your door.